Shipping Policy
Dear Customer,
Thank you for choosing Step Wise Footwear Company Limited as your shipping partner. Here are our shipping terms:
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Order Processing Time: Under normal circumstances, our order processing time is 1 to 3 working days.
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International Shipping Time: Shipping goods internationally typically takes 7 to 14 working days.
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Shipping Method: We offer regular shipping services, and the specific shipping method will be determined based on the specific requirements and destination of the order.
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Goods Tracking: We will provide a tracking number for your goods so you can stay informed about the shipping status in real-time.
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Shipping Liability: We guarantee the safety of the goods from the time they are handed over to the shipping company until they arrive at the address you specify.
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Return Policy: If the goods are damaged during transit, we will provide a return or exchange service based on the extent of the damage. Please contact our customer service within 24 hours of receiving the goods.
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Contact Information: For further inquiries or assistance, please contact us via the following:
- Email: lynd@ltoda.com