Shipping Policy

Dear Customer,

Thank you for choosing Step Wise Footwear Company Limited as your shipping partner. Here are our shipping terms:

  1. Order Processing Time: Under normal circumstances, our order processing time is 1 to 3 working days.

  2. International Shipping Time: Shipping goods internationally typically takes 7 to 14 working days.

  3. Shipping Method: We offer regular shipping services, and the specific shipping method will be determined based on the specific requirements and destination of the order.

  4. Goods Tracking: We will provide a tracking number for your goods so you can stay informed about the shipping status in real-time.

  5. Shipping Liability: We guarantee the safety of the goods from the time they are handed over to the shipping company until they arrive at the address you specify.

  6. Return Policy: If the goods are damaged during transit, we will provide a return or exchange service based on the extent of the damage. Please contact our customer service within 24 hours of receiving the goods.

  7. Contact Information: For further inquiries or assistance, please contact us via the following: